Shipping policy

Shipping and delivery

JMB Engraving currently ships within Canada. Shipping options and costs are calculated at checkout based on the delivery address and the size and weight of your order.

Processing times

Most products are custom-made or engraved to order. Please allow 3–7 business days for us to prepare your order before shipping. Larger orders and products requiring design approval may take longer. Production times may vary depending on seasonal demand and current order volume.

If a proof is required, production begins after you approve it. Delays in proof approval may affect the estimated completion date.

Estimated delivery times

After processing and production, estimated delivery within Canada is 1–2 weeks. Delivery times are estimates and may vary due to weather, carrier delays, holidays, or delivery to remote destinations.

Order tracking

When tracking is available, you’ll receive a shipping confirmation email with your tracking information. Tracking updates may take up to 48 hours to appear.

Local pickup

Local pickup is available at our Langley, British Columbia location. If local pickup is selected at checkout, we’ll notify you when your order is ready and provide pickup instructions.

Incorrect addresses

Please check your delivery address before placing your order. Contact us as soon as possible if you notice an error. We can’t guarantee that an address can be changed after an order has entered production or has shipped.

Lost, delayed, or damaged orders

If your order arrives damaged, please contact us at info@jmbengraving.com within three days of delivery. If tracking indicates a possible delivery problem, please contact us as soon as possible. Include your order number and photos of any damage.

For questions about shipping, contact us at info@jmbengraving.com.